Welcome to our dating and relationship website. Please read these terms and conditions carefully to be sure that you understand them. Once you have completed your online registration procedure, your membership has been activated and you have entered into a legally binding contract for the provision of this Service.
Last updated 30th January 2013
These terms and conditions apply to all and any use of the site, the purchase of any products or services and all and any postings, emails, messages and other communications made to or using the Site. The Site is operated by Complete Dating Limited, a company registered under the laws of England and Wales, whose company number is 05698393 and whose registered office is The Barn 173 Church Road Northfield Birmingham B31 2LX.
Once you have completed your online registration procedure, your membership has been activated and you have entered into a legally binding contract for the provision of this Service.
You are responsible for making any arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms and that they comply with them.
You must be eighteen (18) or over to register as a member of the Service or use the Site. Membership of the Service is invalid where prohibited. By using the Site, you represent and warrant that you have the right, authority and capacity to enter into an agreement on these Terms and to abide by these Terms.
The Service is for the personal use of individual members only and may not be used in connection with any commercial endeavours. Organisations, companies, and/or businesses may not become members and should not use the Service for any purpose. Your registration for use of the Service is personal to you and you cannot transfer or sub-licence the right to use the Service without our prior written permission.
Although you may register as a member of the Service for free, if you wish to communicate with other members and use certain other parts of the Service, you must become a full member and pay the fees that are set out in the price list located within the Site. This price list is part of your contract with us. We may change the subscription fees for the Service at any time but we will give you reasonable notice of this before we do so. If you are unhappy with any subscription fee changes you may terminate your membership by calling the telephone number provided on the website.
For your convenience, we operate a repeat billing policy which means that when your current membership period expires, your membership will automatically be renewed on the last day of the subscription term. These repeat at the full price for the same subscription term that you originally purchased, e.g. every one, three, six or twelve months. If our prices change, your renewal costs are fixed at your original signup price, meaning you continue to benefit at that rate for the duration of your subscription. Rebilling will occur only when your current payment period expires and not before.
We may from time to time run special offers or promotions. If you qualify for any special offer or promotion then the value of any special offer or promotion will be deducted from the cost of membership for the initial subscription period. Offer codes can only be used when paying online with a credit or debit card. When such offer or promotion expires, any subsequent automatic payments will be performed at the standard rate for the appropriate term. Payments will show as "CD Ltd" on your statement.
If you do not want to continue to use the site you can cancel the automatic billing any time before the payment collection date, allowing at least 72 hours for any administrative processing to occur. If you wish to cancel your subscription, please call our team on our telephone number before your renewal date. In any event we will not provide a refund for any unused amounts of membership fees paid.
You agree to keep your username and password ("Login") confidential at all times, shall take reasonable steps to prevent others from obtaining your Login and shall inform us if at any point you consider that your Login has been compromised and/or is being misused by someone else and shall take such action as is required and/or is requested by us to prevent such misuse. We have the right to disable any Login, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with the provisions of these Terms.
You are responsible for all fees relating to activities conducted using your Login up till the time that you notify us of unauthorised use of your Login.
In the event of any claim that your payment card has been used without your permission or any other fraudulent use of payment cards, we will assist the bank and police authorities with any investigations including providing them with all the details used to register associated profiles, card authentication and any communications through or related to the site either with Complete Dating Limited or other members. False fraudulent use claims, however may result you being added to a card blacklist which will affect your future card purchases. Denying a purchase that you have made is illegal and may result in legal action toward you, which can lead to prosecution, fines and impairment of your credit rating.
These terms will remain in force and effect while you are a member of the Service.
Under the Consumer Protection (Distance Selling) Regulations 2000, if you are defined as a consumer and are resident within the EU, you may cancel your order for the services within an initial seven day cooling off period. However, in accordance with those regulations, if you choose to use any of the full membership facilities on the site during the seven day cooling off period then you are electing to commence the Service immediately and will no longer have a right to terminate your contract during this period and receive any refund. By contacting us here within 30 days of your notice we will provide you with a refund.
We may immediately terminate your membership and your access to the Service because you have breached the Terms and will send you notice of termination at the email address you provide in your application for membership or such other email address as you may later provide to us. If we terminate your membership to the Service because you have breached these terms we will refund any pre-payments made by you less any reasonable costs and losses we have incurred. We can terminate this contract at any time by giving you reasonable advance written notice.
All copyright, design rights, database right, patents, and any rights to inventions, know-how, trade and business names, trade secrets and trade marks (whether registered or unregistered) and any applications therefore ("Intellectual Property Rights") in the Site belong to and vest in Complete Dating, or are licensed to Complete Dating unless otherwise specified.
By way of example and without limitation, you shall not:
Illegal and/or unauthorised uses of the Web site, including collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Web site will be investigated, and appropriate legal action will be taken at our sole discretion, including without limitation, civil, criminal, and injunctive redress.
We are entitled but not obliged to review and delete any content, messages, photos, video profiles and profiles that in our sole judgment violate these Terms or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of other members.
You are solely responsible for the Content that you upload, create, send, publish or display on the Site, or transmit to other members.
We will not be responsible, or liable to any third party, for the content or accuracy of the Content posted by you on the Site. We reserve the right to disclose your identity to any third party who claims that any Content posted by you on the Site constitutes a violation of their Intellectual Property Rights, or of their right to privacy.
By posting Content to any public area of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, disclose and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sublicenses of the foregoing for all purpose connected to operating and promoting the Site and the Service.
We are entitled to investigate and revoke a person's membership if a member has misused the Service or the Site, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal or prohibited by these Terms. You warrant that you shall not post any Content to the Site that (by way of example and without limitation, although specific exclusions may apply in relation to the Site in question):
You must use the Service in a manner consistent with any and all applicable laws and regulations.
You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You may not include in your member profile (or transmit in any non-paying membership) any personal contact information, such as telephone numbers, street addresses, last names, URLs or email addresses. You may not engage in advertising to, or solicitation of, other members to buy or sell any products or services through the Service. You may not transmit any chain letters or junk email to other members. Although we cannot monitor the conduct of our members off the Web site, it is also a violation of these rules to use any information obtained from the Service in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any member without their prior explicit consent. In order to protect our members from such advertising or solicitation, we reserve the right to restrict the number of communications that a member may send to other members in any 24-hour period to a number which we deem appropriate in our reasonable discretion.
You agree to indemnify us and keep us indemnified against any costs, losses or expenses incurred or suffered by us as a result of any breach by you of any of your obligations or warranties under these Terms.
The Site is an entertainment service. Your use of this service is entirely at your own risk. You should exercise at least some degree of caution in evaluating what you see when involved in internet communication with people who are unknown to you (such as when you are using message services) and be aware that people may not necessarily be who they say they are and that people may provide information or behave in a way that is unreliable, misleading or illegal. By using this service you accept that any member profiles, messages and communication may not be genuine. That caution is particularly relevant if you are asked your surname, place of work, address or telephone number or if you are asked to arrange a meeting.
The Service is offered through and accessible through a number of other websites in addition to the Site. By registering with the Site you acknowledge and accept that all Content that you post to the site may be searchable and available to users of the Service who access it via different web sites from the Site. You further acknowledge and accept that other members of the Service that you may view and communicate with via the Service may have registered with and accessed the Service through a number of different web sites.
We make an effort to ensure that members of the Service are not connected with other members that may be inappropriate and therefore apply various classifications to the various web sites that provide access to the Service. By registering with the site you acknowledge and accept that we may apply certain classifications to your profile due to your accessing the Service via the Site and may use such classifications to restrict:
You are solely responsible for your interactions with our other members. We reserve the right, but have no obligation, to monitor disputes between you and other members.
We will operate the Web site for the Service with the reasonable skill and care of an online service provider.
We will do our best to maintain the operation of the Site for the Service, however, we may need to temporarily suspend the service for operational reasons (e.g. for repairs, planned maintenance or upgrades). We promise to restore the service as soon as reasonably possible after any suspension.
We reserve the right to make changes to the Service from time to time provided that they do not have a material adverse effect on the quality of the Service.
If we cannot do what we have promised in these Terms because of something beyond our reasonable control (including, without limitation, disputes involving our employees), we will not be liable for this.
The Service contains information that is proprietary to our partners, our members and us. You may not modify, post, distribute or reproduce in any way any copyrighted material, trademarks or other proprietary information without having first received the express written permission of the owner of such information.
We make no warranties / guarantees or representations as to the quality or fitness for a particular purpose of the Service except that we will operate the Site for the Service with reasonable skill and care of an online service provider.
All other conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity are hereby excluded.
We do not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the Service by us, our partners or any member or any other person or entity. You acknowledge that any reliance upon such opinion, member profile, advice, statement or information is at your own risk. We are not responsible for the conduct, whether online or offline of our members. Please use caution and common sense when using the Site and the Service.
Third party web sites with links from the Site have not been verified or reviewed by Complete Dating Limited and use and access of such third party websites is made at your own risk.
To the maximum extent permitted by law, Complete Dating Limited excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect, punitive or consequential loss whether or not such arises out of any problem you notify to ourselves and we shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall it exclude or limit our liability for death or personal injury resulting from its negligence nor any fraudulent representation.
We may alter or amend our terms and conditions upon giving reasonable notice in advance of such amendment taking effect. If upon receiving any notice, if you do not wish to continue with the Service, you may terminate the contract upon giving us notice, such notice to take effect upon the earlier of our receipt of your notice or the date upon which the amended terms and conditions would otherwise have taken effect. You will be deemed to have accepted any alteration and/or amendment if you continue to use the Service after the relevant period of notice has expired.
In the event that you have any claim or action against any other member arising from that member's use of our Site or the Service, you agree to pursue such claim or action independently of and without any demands from us, and you release us from all claims, liability and damages, arising from or in any way connected to the claim or action.
In the event that a claim or action is brought against us from your activities or use of the Site or the Service, including any breach by you of these Terms or any charges or complaints made by other parties against you, you agree to pay, hold harmless and defend us in the claim or action. You also agree to cooperate as fully as reasonably required in the defence of any claim and allow us to assume the exclusive defence and control of the matter at our discretion.
We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, English law governs this contract and you must do so within the courts of England and Wales.
It is hereby asserted that the Site and the Service is intended for and directed at the UK and no representation or warranty is made as to whether the Site or the Service complies with the regulatory regime and local laws of any other countries.